We Are Here For You!
We stand behind all of the products we have curated for our site, and we work with the best manufacturers in the world to ensure you'll love every Clutch Modern item in your home. The design details, quality, safety, and sustainability of our products will meet, if not exceed, your expectations. We hope you love your selections, but if you're not completely satisfied with your purchase, we'll gladly take returnable items in an unused condition fit for resale within 7 days of delivery. (Note: Exclusions apply. See below). All returns over $100 are subject to a 20-25% restocking fee. Shipping fees are non-refundable. Any item under $100 will have a flat return fee of $15.
All custom and made to order items are final sale: no returns, no exchanges, or cancellations
General Ordering Policies
For regularly priced merchandise purchased at our Clutch Modern store in Solana Beach, we will exchange, or refund returned items within seven (7) days of delivery. Merchandise must be returned in the original condition and packaging, including all parts and manuals. No credits or exchanges will be issued if there is evidence of excessive wear and tear.
Clutch Modern does not accept returns or exchanges on the following items: special orders, custom built, cut, assembled, or sewn merchandise such as upholstery, pillows, blankets, lighting, furniture, rugs, plants, art, sale items, or items purchased with gift cards.
Please note that our damages policy is to replace or repair damaged or incorrect items. If you would like a refund, you must process your request as a return, which may incur fees for shipping, handling, and restocking costs. To guarantee the best customer experience, please follow our guidelines at https://clutchmodern.com/shipping-delivery/ prior to us shipping and/or when you receive your delivery.
Prior to Ordering
Please measure your space (doorways, elevators, stairways, etc.) before buying products from us to ensure that they will fit into your home. If a product does not fit, it will be sent back and processed per our return policy.
Please contact us ahead of time at 800-220-2411 if there are any delivery challenges at your home we should know about, such as multiple flights of stairs or a narrow hallway, or long or winding driveways. Note that additional charges may apply in such instances.
Is My Item Returnable?
Not every item on our site is eligible for a return. You can find out if your item is eligible for return on the item’s product detail page under the “Returns” heading. We do not accept returns on Final Sale items. Please note, we also do not accept returns on:
- Wired or assembled products
- All custom and made to order items are final sale: no returns, no exchanges, or cancellations.
- Items without original packaging, including all parts and manuals.
- Altered items (repainted, refinished, cut, etc.)
- Fine Art, Fragile Glass, Stone or Concrete, Sale or discounted items or gift cards
- Items as designated on the product pages that state “non-returnable” or “final sale”
- International orders and orders outside of the contiguous US
What if I need to cancel my order?
Once your order has been placed within 24 hours we are unable to cancel your order. If your items are on backorder and have not yet been processed to ship then we can accept a cancellation with a 5% restocking fee. Once an item has shipped, cancellation is not possible and return policies for that particular item will prevail.
Special orders begin production immediately upon order placement and are built to your specifications. As a result, the item(s) cannot be canceled, changed, returns or refunded at any time.
In the event that the package is not received or lost in transit but shows delivered to the shipping address associated with the order, Clutch Modern will not be liable for non-receipt of goods or replacement of goods. Clutch Modern will assist in filing a trace and claim with the respective carrier to assist client in locating lost parcels.
Parcels that are unclaimed or refused will be subject to applicable return and re-stocking fees and will not be considered cancelled.
General Return Policy
The purchaser is responsible for a 25% restocking fee as well as the round-trip shipping and handling costs. Once the item has been received by the vendor and warehouse and inspected for quality control by their return department and approved for resale. The restocking fee, round-trip shipping and handling costs will be deducted from the original price or pre-discounted price of your item. This process can take up to 90 days. The original shipping cost may not reflect the actual cost of shipment particularly if shipped freight. Original shipping costs and white glove delivery costs are non-refundable.
Oversize/White Glove Returns
All items must be fully inspected by consignee and any damages or incorrect items must be noted before signing for your delivery. Please contact us within 48 hours of your delivery to file a damage claim.
If your item oversized or white glove, please contact email@example.com to arrange your return. Due to the size of these items, we are unable to issue ground return labels. Freight returns will be issued a refund less original shipping and handling charges in addition to a 20% restocking fee from the original, pre-discounted product price. Return requests will be accepted within 60 days of the delivery. Orders that are cancelled in transit or refused at delivery due to non-damage reasons (include but are not limited to size, color variation, etc.) are also subject to a 25% re-stocking fee.
Variation and imperfection in weave, fiber size, color, and overall rug size (up to 2-3" in length and width) are normal characteristics and are not considered a manufacturing defect.
Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen. Descriptions of merchandise, including colors or shades, textures, and other feature are provided by the manufacturer; Lulu & Georgia assumes no liability whatsoever for the description, for variance, including in colors or textures, minor imperfections, and/or for a product not meeting with customer satisfaction, absent a manufacturer-verified defect.
Please ensure to measure properly prior to placing any orders. If you have any questions regarding the product’s size and delivery methods, please email firstname.lastname@example.org. Orders that are cancelled or refused at delivery due to sizing issues are subject to a 25% re-stocking fee.
Why Do You Assess Restocking Fees On Returns?
When you return an item, a lot of time, labor, and company cost is required to receive your package and restock your item back into our warehouses. Additionally, the majority of furniture and accessories returned are not packaged to original factory standards or incur damage during transit. We must assess restocking fees on returns to account for the labor associated and the quantity of returned items that cannot be accepted or resold.
Where Does My Damaged Return Item Go?
All damaged items returned to us are either donated or field destroyed. Damaged items are unfit for resale.
Missing or Incorrect Items Policy and Guidelines for Parcel Items
In the rare occurrence that an item is missing or incorrect, please call us within 48 hours of delivery. We will investigate the situation and send a replacement item at our sole discretion. Clutch Modern is not responsible for any misplaced or stolen packages. If your item is approved as an incorrect item, we will provide an RMA # and instructions on where to ship the item back. Once we receive your incorrect item back, we will send out a replacement item. Incorrect item claims reported after 48 hours of your item’s arrival may be declined.
NOTE: Different computers and web browsers display colors differently. We are not responsible for variations in color between the product you receive, and the product shown on our site. Similarly, all items made from natural products (including but not limited to: rugs, fabric, wood, marble, limestone, alabaster, glazed ceramic, etc.) will have natural variations and no two items will look identical. These variations are expected and will NOT be considered defects, damages, or incorrect items.
How to return an item?
All items being returned to Clutch Modern must be submitted via email to email@example.com for approval, and to obtain a custom return authorization code. Please indicate the original order number, reason for return, and specific pieces you are looking to return from the order. All returns must include the custom return authorization number provided by our returns department on the package(s) being returned. Any shipments returned to our warehouse without this return authorization number will be subject to additional fees, and refused upon delivery. Please allow 5-7 business days for processing once your return is received. Returns must be received in original condition within 30 days of receipt. Shipping charges are non-refundable. You will be responsible for outbound and return shipping and delivery charges. Returns are accepted only at our warehouses - not at Clutch Modern.
If an order is refused due to damages upon delivery, please contact the returns department to notify us of the refusal so that we can proactively address any replacements that are needed. If an order is received with damages please send photos of all packaging, the damage and include name, and order number to firstname.lastname@example.org.
Please note that this return policy does not include floor samples, custom furniture, clearance items labeled final sale, and commercial orders, as these are non-refundable. We cannot accept returns on orders because some items in the order may have failed through normal usage - replacements will be sent (for further information please reference the warranty section).
Have a Question We Did Not Answer?
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