Our Customer Service and Shipping Logistics teams are dedicated to getting your purchased items shipped to you as safely and efficiently as possible. Please make sure to read this shipping policy carefully to learn more about how and when your order will ship. If you can't find the information you're looking for, don't forget we're always here to help! Chat, call, or email us, and we'll be in touch shortly.
We are delighted to offer FREE curbside delivery (Monday through Friday, between 8am and 5pm) for all orders over $199 within the contiguous United States. Orders under $199 are charged a flat-rate shipping cost of $14.95.
Our FREE curbside delivery on orders over $199 is defined as below:
For parcel items, curbside delivery is defined as a no-signature required delivery to your mailbox, front door, or curbside.
For freight items, curbside delivery is defined as a signature-required curbside delivery. Curbside delivery carriers will NOT carry your delivery upstairs or enter your home under any circumstances. For information about our white glove service, see " White Glove Service" below.
Clutch Modern is NOT responsible for any incurred storage fees or held shipment charges should you choose to delay shipment. Clutch Modern is NOT responsible for any charges due to shipping arrangements made without approval from our shipping department.
Please call customer service at 800-220-2411 for shipping rates on all orders going to Alaska, Hawaii, Puerto Rico, and any US islands only accessible by ferry. For international shipping information, please learn more below under "International Shipping."
Estimated Shipping Times:
Estimated shipping times vary by order. A tracking ID will be emailed to you the day your order ships out so you may easily track your order. The estimated shipping times below represent the amount of time your order will be in transit once your order has left the factory.
- Orders sent via UPS or FedEx Ground are delivered on average 3-7 business days after the order leaves the factory.
- Orders sent via a Freight Carrier are delivered on average 2-3 weeks after the order leaves the factory.
- Orders sent via a White Glove Service are delivered on average 4-6 weeks after the order leaves the factory.
PLEASE NOTE: These shipping estimates represent the time it takes for an item to reach your home AFTER it leaves the factory and do NOT include production time for out of stock or made to order items.
When you purchase a product from us, any shipping times we provide are ESTIMATES ONLY and actual delivery dates may vary. In addition, if you elect to use our Premium White Glove Delivery Service (see below) you will be required to make an appointment for delivery and are responsible for any storage fees or held shipment charges.
White Glove Service
Some of our products are oversized, heavy, fragile or one of a kind, and you may be required to use our White Glove Delivery service to ensure that your order arrives safely to your door. If white glove delivery is selected at checkout (or otherwise requested), you will be charged a $199 Premium White Glove Delivery fee for one order item or a $299 flat rate fee on orders of two items or more. White Glove Delivery is also available for you to select as your delivery method on many items even when not required.
When your White Glove Delivery order reaches your local delivery hub, you will be contacted to schedule a by-appointment 4-hour delivery window to receive your order. White Glove Delivery is made Monday through Friday, 8 a.m. to 5 p.m.
As part of our White Glove Delivery service, we will bring the item(s) into your home, carry your item(s) up to 1 flight of stairs, and dispose of the packaging materials. Our white glove service is UNABLE to provide assembly and construction, move existing furniture, or make any modifications to your home. You may add on assembly services at an additional cost at checkout.
Please measure your space (doorways, elevators, stairways, etc.) before buying products from us to ensure that they will fit into your home. If a product does not fit, it will be sent back to us and outbound and return shipping charges plus a restocking fee will be deducted from your refund.
Please contact us ahead of time at 800-220-2411 if there are any delivery challenges at your home we should know about, such as multiple flights of stairs or a narrow hallway, or long or winding driveways. Note that additional charges may apply in such instances.
Some of our items at Clutch Modern require assembly, which may be purchased at checkout for an additional $99. Assembly is only available for white glove deliveries. Assembly includes a 30-minute, non-technical assembly (e.g. attaching the legs to a table, inserting hardware, etc.) and does NOT include more involved assembly and construction or home modification (e.g. wiring lighting, hanging artwork, etc.).
Expedited shipping is available on select items for an additional cost. Please email us at firstname.lastname@example.org to inquire about expediting your order.
We offer international shipping on selected items to Canada and Mexico. Once you place your order, a Clutch Modern logistics expert will be in touch with your international shipping cost within 5 business days via email. International orders will not be considered fully paid until you approve the international shipping costs.
Note: Due to size and/or product restrictions, we cannot ship certain items to international destinations. We do not accept returns on international orders.
Damages or Incorrect Items Policy and Guidelines for Freight Items:
At Clutch Modern, we work with only the best in the shipping industry to ensure that your items arrive at your home safely and undamaged. In the unlikely occurrence that your item arrives damaged, defected, or incorrect, we will immediately work to repair or replace your item. Please note that our damages policy is to replace or repair damaged or incorrect items. If you would like a refund, you must process your request as a return, which may incur fees for shipping, handling, and restocking costs. To guarantee the best customer experience, please follow our guidelines below when you receive your delivery.
If you receive a freight item with a required signature, please inspect the packaging and open your package immediately (BEFORE SIGNING) to inspect the item. If the packaging or the item has obvious freight damage or is otherwise incorrect, refuse the shipment and mark the Bill of Lading packing slip as “damaged.” Please take clear photos of the damaged packaging and/or damaged item. If shipment is refused prior to inspection of the item, you may be subject to re-delivery fees.
After you refuse the shipment, please contact our customer service within 48 hours at email@example.com or 800-220-2411. Please be prepared with photos of the damage (we may ask for these to be sent to us via email). Once contacted, we will file your claim and ship you a replacement at no additional cost.
NOTE: If you sign for a signature-required freight shipment without reporting the damage, defect, or error to the carrier, you are responsible for all such damages and your damage claim may be denied. All damage claims must also be received within 48 hours of your item's arrival. Damage claims reported after 48 hours of your item’s arrival may be declined.
NOTE: If you arrange to pick up your item from a warehouse, you forfeit the right to claim any damage on your item with Clutch Modern.
Damages or Incorrect Items Policy and Guidelines for Parcel Items:
If you receive a no signature required parcel item, please open your package, and inspect immediately. Please keep all original packaging. If your item is damaged or incorrect, please take photos of the item and its packaging and report the damage to customer service at firstname.lastname@example.org or 800-220-2411. Please be prepared with photos and a detailed description of the damage. Clear photos of the damage are mandatory in order to process a damage claim. We cannot accept damaged returns without the original packaging, and damage claims reported after 48 hours of your item’s arrival may be declined.
If your parcel item is damaged, we will first send a Clutch Modern certified furniture repair medic to restore your item to its brand-new condition OR one of our design specialists will work with you to come to a mutually agreed money back or discount solution that meets your customer satisfaction. If we and our certified repair medic deem that an item is irreparable, we will provide an RGA # and instruction on how and where to ship the item back. Once we receive your damaged item back, we will send out a replacement item.
Damage claims will be denied if the item has been used or installed.
Where Does My Damaged Return Item Go?
All damaged items returned to us are either donated or field destroyed. Damaged items are unfit for resale.
Missing or Incorrect Items Policy and Guidelines for Parcel Items:
In the rare occurrence that an item is missing or incorrect, please call us within 48 hours of delivery. We will investigate the situation and send a replacement item at our sole discretion. Clutch Modern is not responsible for any misplaced or stolen packages. If your item is approved as an incorrect item, we will provide an RMA # and instructions on where to ship the item back. Once we receive your incorrect item back, we will send out a replacement item. Incorrect item claims reported after 48 hours of your item’s arrival may be declined.
NOTE: Different computers and web browsers display colors differently. We are not responsible for variations in color between the product you receive, and the product shown on our site. Similarly, all items made from natural products (including but not limited to: wood, marble, limestone, alabaster, glazed ceramic, etc.) will have natural variations and no two items will look identical. These variations are expected and will NOT be considered defects, damages, or incorrect items.