We are dedicated to getting your purchased items shipped to you as safely and efficiently as possible. Please make sure to read this delivery information carefully to learn more about how and when your order will ship. If you can't find the information you're looking for, don't forget we're always here to help! Chat, call, or email us, and we'll be in touch shortly.
SHIPPING & ORDERING INFORMATION
Applicable to all shipments within the 48 contiguous United States and effective March 1st, 2021, also applicable to Canada.
We are delighted to offer FREE standard shipping (Monday through Friday, between 9am and 5pm) for all orders over $199 within the contiguous United States. Freight charges may apply to shipments to FL, MA, NC, NE, NJ and NY that are beyond 50 miles from the closest Residential Logistics Delivery Station. Freight for oversea deliveries to AK and HI will be quoted and collected by Clutch Modern prior to shipping. Canadian orders will be shipped to 3rd party freight forwarders and taxes and shipping fees will be collected prior to delivery. Additional handling fees may apply at checkout for special delivery needs that require a higher level of care, such as products made with glass, marble, stone or concrete.
Orders under $199 are charged a flat-rate shipping cost of $14.95.
Our FREE standard shipping on orders over $199 is defined as below:
For parcel items, standard shipping is defined as a no-signature required delivery to your mailbox, front door, or curbside.
For freight items, standard shipping is defined as a signature-required curbside delivery. Standard shipping carriers will NOT carry your delivery upstairs or enter your home under any circumstances. For information about our white glove service, see "Premium White Glove Service" below.
Clutch Modern is NOT responsible for any incurred storage fees or held shipment charges should you choose to delay shipment. Clutch Modern is NOT responsible for any charges due to shipping arrangements made without approval from our shipping department.
SALES PROMOTIONS AND SALES ADJUSTMENTS
Website sales and holiday sales applies only to current stock and cannot be applied to Clutch Modern’s existing volume discounts or combined with other codes. Promotional codes are not stackable. Promotional codes cannot be applied to out-of-stock items. Promotion codes must be used at the time of checkout and will not be honored after the fact and prices will not be adjusted.
All orders will ship out via UPS, USPS, or common carrier (freight company). If you need to schedule specific delivery times for UPS shipments you can login to http://www.ups.com/mychoice/ welcome.html and arrange a delivery time, if a shipment is sent out via common carrier and a business name is not provided you will be contacted prior to delivery to setup an appointment. All orders will deliver curbside. See below Delivery Policy for more information. Expedited delivery is not an option that is normally offered due to the high cost. If you would like to inquire about the cost to expedite an order, please contact your sales rep or email firstname.lastname@example.org.
Orders are delivered within 7-10 business days of placement for in stock items, pending credit approval - unless otherwise noted on the product description. An email with tracking information will be sent out once the product ships. There are some items that have slightly longer lead times, and they are noted as such on the product description page.
Average estimate shipping times:
- UPS ground takes average 4-7 business days for delivery depending on weight, distance, and dimension. After the order leaves the factory.
- USPS ground takes average 2-8 business days depending on weight, distance, and dimension. After order leaves the factory.
- Freight Carrier takes average 7-15 business days after the order leaves the factory.
- White Glove Service takes 7-15 business days after the order leaves the factory.
PLEASE NOTE: These shipping estimates represent the time it takes for an item to reach your home AFTER it leaves the factory and do NOT include production time for out of stock or made to order items.
We are unable to ship on weekends and federal holidays; your order will be sent the following business day for regular ground shipping. Orders will not be delivered on Saturday or Sunday.
We are unable to ship order to PO boxes, or split shipments between addresses.
We do offer shipment of all product to Canada. Please note that the cost of your total may not include additional taxes and fees applied to your order. Additional payment may be required to customs for delivery. All pricing is listed in USD.
We are unable to ship to Hawaii, Alaska, or internationally.
We can ship to a freight forwarder upon request. Please refer to our warranties page regarding all freight forwarding orders.
WHITE GLOVE SERVICES:
Some of our products are oversized, heavy, fragile or one of a kind, and you may elect to use our Premium White Glove Delivery service to ensure that your order arrives safely to your door. If you select white glove delivery at checkout (or otherwise request white glove delivery), you will be charged a $199 Premium White Glove Delivery fee for one order item or a $299 flat rate fee on orders of two items or more. When your order reaches your local delivery hub, you will be contacted to schedule a by-appointment 4-hour delivery window to receive your order. White glove deliveries are made Monday through Friday, 8 a.m. to 5 p.m.
White Glove Delivery service, we will bring the item(s) into your home, carry your item(s) up to 1 flight of stairs, unpack and dispose of the packaging materials. Up to 30 minutes of on-site time included. White glove service is UNABLE to provide assembly and construction, move existing furniture, or make any modifications to your home.
Please measure your space (doorways, elevators, stairways, etc.) before buying products from us to ensure that they will fit into your home. If a product does not fit, it will be sent back to us and outbound and return shipping charges plus a restocking fee will be deducted from your refund.
Please contact us ahead of time at (800)220-2411 if there are any delivery challenges at your home we should know about, such as multiple flights of stairs or a narrow or long driveway. Note that additional charges may apply in such instances.
It is the responsibility of the customer to check in all merchandise once it is received to verify counts and report any damage that may have occurred during shipment. Clutch Modern is happy to facilitate replacements and miss-ships, but after (30) days from the original delivery we can no longer be responsible for merchandise shortages or unreported damages. Claims must be submitted to email@example.com within 48 hours of delivery with photos of the boxes, packaging, and the damaged items to determine the cause of the damage item.
All common carrier deliveries (LTL and Freight) are subject to curb side delivery. Any additional requirements, such as inside delivery, lift gate needed, delivery appointment or limited access must be discussed and requested with our team before an order has shipped, and may result in additional fees. If White Glove Service is outsourced through 3rd party vendors and will require additional charges. If you are unable to accept an original delivery, a redelivery fee will be applied in order to resend your merchandise. If an order is refused, the order will be shipped back to our warehouse and susceptible to additional charges and processing fees. There will be additional charges for a change of address.
Please place multiple orders if you need merchandise to be shipped to two or more locations. Our shipping and handling charges cover the expenses of processing, carefully packing, and delivering your order to you in a timely fashion.
All orders will arrive in secure packaging. Inside, you’ll find the items you ordered sealed in protective plastic. We take great care to examine all merchandise before sealing your order to ensure that you receive only the best quality from Clutch Modern.
For items that are currently out of stock, please contact firstname.lastname@example.org for availability.
Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. A minimum, nonrefundable 50% deposit will be taken when the order is placed.
All claims for seller’s failure to comply with this warranty shall be governed by the provisions of this paragraph.