Returns, Exchanges, and Refunds
Because we want you to be completely satisfied with your purchase, we gladly accept returns of all regularly priced merchandise for exchange or refund as long as we are contacted within fourteen (14) days of your receipt of the product. Merchandise must be returned in the original condition and packaging including all parts and manuals. No credits or exchanges will be issued if there is evidence of damage or wear and tear. Sales merchandise cannot be returned. The customer is responsible for the return shipping expenses. Please note that there will be a 20% restocking fee and round trip shipping and handling costs is the responsibility of the purchaser and deducted from all returns. The original shipping cost may not reflect the actual cost of shipment particularly if shipped freight. Original shipping costs are non-refundable.
All custom and made to order items are final sale: no returns, no exchanges, or cancellations.
What if I need to cancel my order?
We can accept cancellation of your order for items that have not yet shipped or are on backorder. Once an item has shipped, cancellation is not possible.
Custom and special order items cannot be cancelled.
We couldn’t be happier that you have picked Clutch Modern to furnish your space! If you are needing some assistance from our Support Team, we are here to help you and find the best solutions. We kindly ask our customers to open and inspect all product within 48 hours of receipt and report any issues within this time frame. If the Clutch Modern team is contacted after 48 days from the date of receipt, Clutch Modern is no longer responsible for the order.
How to return an item.
All items being returned to Clutch Modern must be submitted via email to firstname.lastname@example.org for approval, and to obtain a custom return authorization code. Please indicate the original order number, reason for return, and specific pieces you are looking to return from the order. All returns must include the custom return authorization number provided by our returns department on the package(s) being returned. Any shipments returned to our warehouse without this return authorization number will be subject to additional fees, and refused upon delivery. Please allow 5-7 business days for processing once your return is received. Returns must be received in original condition within 30 days of receipt. Shipping charges are non-refundable. You will be responsible for outbound and return shipping and delivery charges. Returns are accepted only at our warehouses - not at Clutch Modern.
If an order is refused due to damages upon delivery, please contact the returns department to notify us of the refusal so that we can proactively address any replacements that are needed. If an order is received with damages please send photos of all packaging, the damage and include name, and order number to email@example.com.
Please note that this return policy does not include floor samples, custom furniture, clearance items labeled final sale, and commercial orders, as these are non-refundable. We cannot accept returns on orders because some items in the order may have failed through normal usage - replacements will be sent (for further information please reference the warranty section).